Blog
6 Ways to Make Your Client Experience Extraordinary
1. Invest in the right tools.
Often new practitioners will wait to invest in their client experience until they have too many clients to manage. But we believe that investing in key tools from the beginning is the best way to set your business and your clients up for success. There are two key tools we recommend to improve your client experience. The first is practice management software, which will help you with scheduling, documentation, and communication. The second is a meal planning platform like That Clean Life, which will help you create beautiful resources like meal plans, grocery lists, and recipes for your clients. Also, like our highly-regarded Nutri-Q platform.2. List your services and/or prices on your website or online platform.
Chances are, your potential clients will check out your website or online platform before they reach out to you, so you need to make it easy for them to find the right information. This includes listing your prices and/or services. If you don’t currently have your prices or services listed on your website or online platform, block off some time this week to get it updated. This will ensure your potential clients can easily find the information they’re looking for and make it much easier for them to book with you.3. Offer value upfront.
Your client experience begins before you even start working with the person, so always provide value upfront. A great way to start is by teaching everything you know. It can be through sharing recipes on your website, free guides that relate to your niche, blogging, podcasting, and more. When you constantly create content, you position yourself as an expert, and your clients get a ton of value before they even start working with you. You’re building that “know, like, and trust” factor which is so important for laying the foundation of a great client experience. Need help creating an amazing piece of content as your lead magnet? Download our free Lead Magnet Creation Guide for Nutrition Professionals here.4. Be authentic.
There might be this feeling that you need to communicate all of the wonderful information you learned in school in the same way it was delivered to you; with a professional and scholastic tone to it. Instead of emulating how you learned the materials, just be yourself and the knowledge will follow. If you’re a silly person, be that same silly person with your clients. You’ll attract your ideal client the more that you are yourself. Therapeutic relationships can positively influence outcomes more than anything else.
